Renault admits that it’s aftersales service has not been as good as it could have been and has adressed the shortfall with a new company-wide intititive launched on the back of the new generation Laguna.

DRIVE along the M6 through Stoke-on-Trent and you will notice high above the motorway, in the shadow of the town’s Britannia football stadium, an enormous new BMW and Mini dealership.

Situated across the road from the Lords cricket ground, Clive Sutton Premier Marques is an independent dealership offering high-end brands and models to well-to-do buyers at a premium price.

Fresh from picking up the Motor Trader Dealer Franchise of the Year award, the Hatfields network is buzzing with the excitement of the Wakefield showroom’s achievement.

The Hendy Group has been well established on the south coast for more than 100 years – expanding from its first outlet in Bournemouth in 1898 to the regional network it runs today.