We are focused on developing customer relationships which will enable us to leverage our scale and operational efficiencies to the benefit of both Nationwide and our customers.
Chief executive Michael Wilmshurst added: Overall, the market consolidation we highlighted in last year's report continues, with a considerable number of insurance companies reducing the number of repairers to which they send work.
With our skilled team, national coverage and sophisticated IT package, we believe that we are well positioned to benefit from ongoing consolidation.