According to Steve Nash, chair of the IMI and BMW Group UK aftersales director, the training scheme, which was launched two years ago, has boosted professionalism in the motor trade and eased concerns over poor customer service. The deadline for the super complaint is September 2007 but Nash said the indications were that the NCC would support the Retail Motor Strategy Group's proposal for self-regulation through a government-backed code of practice.

“If they were going to reject it we wouldn't have got this far. The industry has acted as one and its been very successful,” he claimed.