No gain without the pain of converting to computerisation

The roll-out of MoT computerisation will change the way that the test is performed, presented, and perceived. It is the biggest change in the sector for many years, and the RMI has been involved right from the start. As with any new concept, computerisation has been the cause of a great deal of uncertainty, and we have had some concerns of our own, but we believe it is the best thing that could happen to our industry. During 2005, all 19,500 UK MoT testing stations are receiving new equipment that will enable the MoT test to be computerised. The roll-out is a joint venture between Vosa (the Vehicle and Operator Services Agency) and computer giant Siemens. Despite the trepidation felt by some, there are many benefits for the sector. Computerisation will enhance the image of both the test itself and the network of testing stations that perform it. The inclusion of computer technology will help dispel the image of the MoT as just a piece of paper that allows the motorist to get road tax, while the added sense of prestige could also move us away from the concept of the cut-price MoT, which has done great harm to the industry in the last few years. However, many MoT test stations have expressed deep concern over the reliability of the system and the level of technical support available. The biggest challenge posed by computerisation is a logistical one. With so many testing stations needing to be equipped it is a matter of getting the right equipment to the right place at the right time. During the trial periods and the initial roll-out there have been some glitches found in the system which have caused garages serious reservations over the feasibility of the venture. On top of this, there have been problems with the pastoral care on offer. The helpline that was set up to support the garages has been flooded with calls. During the early stages some businesses had to wait up to two hours to reach a helpline adviser, while in the middle of performing a test. These are serious issues, and the RMI voiced its concern over the direction the roll-out was taking, but we have been reassured that these problems will be quickly overcome. Vosa and Siemens, with the assistance of the industry, will solve the initial problems. It would be disastrous if the industry or the Government gave up on the system before it has been given the opportunity to fulfil its role. We must never forget that the MoT is a road safety check that ensures the safety of millions of drivers, and the general public as a whole, and we must do everything within our power to keep the high standard of testing uppermost in the mind of trade and Government alike. Ian Davis-Knight Head of RMI Technical Operations